- This privacy policy describes the personal data collected or generated (processed) when you interact with AKA Security Solutions (“we”, “our”, “us”) through our websites, digital experiences, services, or other products that form part of AKA Security Solutions’ Platform (“Platform”). It also explains how your personal data is used, shared, and protected, what choices you have regarding your personal data, and how you can contact us.
WHO is Responsible for Processing Your Personal Data?
The AKA Security Solutions entity responsible for processing your personal data depends on how you interact with our Platform and where you are located. For the purposes of this privacy policy, AKA Security Solutions is referred to as “our”, “we”, or “us.”
For questions or concerns, you can contact us at:
WHAT Personal Data Do We Collect and WHEN?
We collect personal data when you interact with us through:
- Requesting quotes or purchasing products/services
- Contacting customer support
- Submitting forms on our website
- Engaging in marketing or promotional activities
- Browsing our website or interacting with cookies.
This data includes:
- Contact details: Name, email, phone number, and billing/shipping address
- Account details: Login credentials and account preferences
- Payment information: Credit/debit card details for transactions
- Technical data: Device information, browser details, IP address, and cookie data
- Service information: Data related to your installed or maintained systems (e.g., access control, CCTV, or alarm preferences)
- Preferences: Marketing preferences and interactions with our content.
WHY and HOW Do We Use Your Personal Data?
To Provide Services You Request:
We use your data to:
- Process and deliver your orders, services, or quotes
- Provide installation, maintenance, or repair services
- Respond to customer service inquiries.
For Communication:
With your consent, we may:
- Send updates on our products, services, and promotions
- Share industry-related news or safety recommendations.
For Business Operations:
We use your data to:
- Maintain records for tax and accounting purposes
- Enhance our services and website functionality.
For Safety and Legal Compliance:
We use your data to:
- Protect against fraud or misuse of our services
- Comply with legal obligations and governmental requests.
SHARING of Your Personal Data
We share personal data with:
- Service Providers: Third-party contractors for shipping, payment processing, or IT support.
- Legal Entities: When required to comply with legal or regulatory obligations.
- Partners: If you engage in co-branded services or promotions.
We do not sell your personal data to third parties.
YOUR RIGHTS
You have the right to:
- Access the personal data we hold about you.
- Request corrections, updates, or deletions of your data.
- Withdraw consent for marketing communications.
- Opt-out of cookie-based tracking.
To exercise your rights, contact us at Sales@akasecuritysolutions.co.uk.
DATA SECURITY AND RETENTION
We implement robust measures to safeguard your personal data from unauthorized access or misuse. Data is retained only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.
CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy as our practices evolve or as required by law. We encourage you to review this policy regularly. Significant changes will be communicated through our website.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device that allow us to recognize you during your visits, improve website functionality, and customize your experience.
TYPES OF COOKIES WE USE
- Essential Cookies: Necessary for the website to function (e.g., session management).
- Analytics Cookies: Collect aggregated data to improve site performance.
- Preference Cookies: Remember your settings and preferences.
- Marketing Cookies: Deliver personalized advertisements.
MANAGING YOUR COOKIES
You can manage cookies by:
- Adjusting your browser settings to block or delete cookies
- Using cookie management tools available on our website.
Note: Disabling cookies may limit the functionality of our website.
CONTACT US
For questions about our privacy or cookie policies, contact us:
