Terms Of Sale

These Terms of Sale apply exclusively to the United Kingdom and govern orders placed for products or services available through AKA Security Solutions’ website or platform (“Platform”). By placing an order, you agree to these Terms of Sale, which create a legally binding agreement between you (“you” or “the customer”) and AKA Security Solutions (“we,” “us,” or “our”).

1. Applicability

These Terms of Sale govern the sale of all products and services offered by AKA Security Solutions through our Platform. Please read these terms carefully before placing an order. Your use of the Platform is also governed by our Privacy Policy and Cookie Policy.

We may revise these Terms of Sale from time to time. The terms applicable at the time of placing your order will govern that purchase.

2. Placing Orders on the Platform

Eligibility to Order

To place an order, you must:

• Be at least 18 years old.
• Reside in the United Kingdom.
• Provide accurate and complete personal and payment details.

No Purchase for Resale

Products and services purchased from AKA Security Solutions are intended for personal or business use only and not for resale.

How to Order

To place an order, you will need:

• A valid email address.
• An account on our Platform (optional but recommended for order tracking).
• To accept functional cookies to use all Platform features.

Once you submit an order, we will send you an acknowledgment email. A binding contract is formed when we send you a confirmation email that your products have been shipped.

3. Our Right to Reject Your Order or Cancel a Contract

We reserve the right to cancel your order or terminate a contract in the following cases:

• Products or services are out of stock or unavailable.
• Billing information provided is incorrect or unverifiable.
• Orders are flagged as suspicious or fraudulent.
• Errors in product pricing or description.
• We cannot deliver to the address provided.
• External factors, such as events outside of our control (e.g., natural disasters or strikes).

If we cancel your order, we will refund any payment received.

4. Pricing and Payment

Payment Methods

We accept the following payment methods:

• Credit/debit cards (Visa, Mastercard, etc.).
• Bank transfer (for large orders only).

Payment Processing

For card payments, the amount will be deducted from your account when the order is confirmed. For bank transfers, delivery will commence once payment is received.

Prices

• All prices are in GBP (£) and Exclude VAT.
• Prices do not include shipping fees unless otherwise specified.
• Prices are subject to change, but changes will not affect confirmed orders.

5. Shipping and Delivery

Delivery Locations

We deliver only to addresses within the United Kingdom. Orders with delivery addresses outside the UK will be rejected.

Delivery Times

Delivery times depend on the selected shipping method and availability of the products. We do not ship on public holidays or weekends.

Inspection Upon Delivery

Please inspect the package upon delivery. If the items appear damaged, do not accept the shipment and notify us immediately.

6. Returns and Cancellations

Cancelling Orders Before Delivery

You may cancel your order before it has been shipped by contacting us directly. Once shipped, the order cannot be cancelled, but it can be returned as outlined below.

Returning Orders After Delivery

You are entitled to return products within 14 days of delivery if:

• The product is defective or damaged.
• The product does not match your order.

Products must be unused and returned in their original packaging. Refunds will be issued to your original payment method.

Right of Withdrawal

You may withdraw from your contract within 14 days of delivery without providing a reason. However, this does not apply to:

• Customized or made-to-order products.
• Services that have already been completed.

To exercise your right of withdrawal, notify us in writing and return the products in their original condition.

7. Events Outside Our Control

An event outside our control refers to any act or event beyond our reasonable control, such as strikes, natural disasters, pandemics, or telecommunications failures.

If such an event affects our ability to fulfill your order:

• We will notify you as soon as possible.
• Delivery times may be extended, or orders may be cancelled with a full refund.

8. Other Important Terms

• Non-Transferable Rights: You may not transfer your rights or obligations under these Terms without our written consent.
• Severability: If any part of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
• No Waiver: Failure to enforce any part of these Terms does not constitute a waiver of our rights.

9. Choice of Law and Jurisdiction

These Terms of Sale and any disputes arising under them are governed by the laws of England and Wales. You agree that any disputes will be resolved in the courts of England and Wales.

10. Contact Us

If you have questions about these Terms of Sale, contact us:

• Email: Sales@akasecuritysolutions.co.uk
• Phone: 01182 077 309